![[Kim Knap talks with a client]](https://vetmed.illinois.edu/wp-content/uploads/2014/07/rvet-july2014-communication1-260x157.jpg)
Client Communication: A Procedure You Can Master
By Laura Garrett, DVM, DACVIM (Oncology) Studies have documented many ways the practitioner’s communication skills benefit the patient, the client, and the practice. Communication improves history taking, which leads to better diagnoses. Human medical studies show that good communication improves understanding of and adherence to recommendations, improves loyalty and satisfaction (which improves clinical outcomes), and decreases malpractice risk....