Rolson is a customer services supervisor at the University of Illinois Small Animal Clinic.
Tell us about your background.
I grew up in a small town just outside of Champaign-Urbana, where I still live today. Throughout high school and my time at Parkland College, I planned to pursue a career in art education, as art had been a central part of my life for many years. However, I ultimately decided to take a different path and applied to the University of Illinois, joining the Veterinary Teaching Hospital in 2015.
Alongside my passion for art, I’ve always had a deep love for animals. I began volunteering at shelters at a young age and later founded a licensed 501(c)(3) rescue organization that saved hundreds of animals during its years of operation.
Today, my role at the hospital allows me to continue working with animals in a meaningful way.
Growing up, my home was always full of animals—we only ever had one dog, but always multiple cats, rabbits, guinea pigs, and smaller parrots. As an adult, I’ve had a wide variety of animals, including dogs, barn cats, parrots, reptiles, a Flemish Giant rabbit, goats, and even a retired teaching horse.
What do you enjoy about working with our clients and their pets?
We serve clients in a fast-paced and often emotional environment. While some visits are planned, others involve urgent or critical situations. My team and I take pride in meeting clients where they are and adapting to the needs of both the patient and their family. This also means that no two days are ever the same, nor do they go by slowly, which I appreciate.
In my role, I often have the opportunity to connect with clients one-on-one, helping guide them through their visit and offering reassurance during stressful moments. I especially value the trust clients place in us—whether that’s sharing stories, photos, or memories of their pet.
Many of these interactions take place during difficult times, including end-of-life care or moments of loss. It’s a privilege to be part of those experiences and to help provide comfort and support. Even when we meet a family for the first time under those circumstances, I recognize the importance of our role in their pet’s story and never take it for granted.
What are your special interests outside of the clinic?
Outside of work, I enjoy spending time with my husband, our 7-year-old son, and our animals. We live in the country with a rescued Shepherd mix, three barn cats, three goats, 28 chickens, and guineafowl.
We also maintain a large vegetable garden each year, along with sunflower and wildflower patches, so gardening and canning are some of my favorite hobbies. In addition, my husband and I run two home based side businesses that allow us to stay creative and keep us busy.
