Due to staff limitations, extended support for personally-owned computer equipment and accessories will not be available at the Computing Services Help Desk during Winter Break (Dec 20, 2010 - January 17, 2011). Extended Service Walk-In hours, normally held Wednesdays and Fridays from 3-5:30p, will also not be available. The following types of assistance are still being offered by appointment only:

- Connecting to University wireless networks (IllinoisNet, UIUCnet, VPN)
- Configuration of University email for computer and mobile phone clients
- Remotely connecting to Vet Med network shares (Remote Access)
- Remote Desktop Connection (RDC)

If you need to request an appointment for one of the above types of service for your personal equipment, please send an email to net@vetmed.illinois.edu and include: your name, phone number, brief description of your problem and a range of days/times that you are available. We will attempt to meet with you as soon as possible after receiving your request, however these appointments are subject to staff availability.

Questions regarding this matter can be sent to the Computing Services Help Desk at net@vetmed.illinois.edu.