Configuring Blackberry for CITES Exchange Mail and Calendar

Here are the steps necessary for accessing your University of Illinois mail and calendar with a Blackberry device. Please note that there is an *additional one-time cost* and *recurring service plan costs* to access your University of Illinois mail and calendar with a Blackberry. These steps to set up access can take up to 2 business days to complete.

Step 1: At the cellular phone store

When you are at the cellular phone store getting your Blackberry, the sales person will offer you two choices of data plans: BIS or BES.

BIS stands for Blackberry Internet Service and costs $30/month, approximately $25 with your University discount. This service will allow you to have internet access and connect to a Google mail, Yahoo account, or other type of mail. It will not allow you access to your University email, address book and calendaring system.

BES stands for Blackberry Enterprise Service and costs $45/month, approximately $36/month with your University discount. This service will allow you access to your University email, address book and calendaring system.

Be sure to tell the salesperson configuring your account that you need the BES plan. If you leave the store without having your phone configured correctly, you will need to call the cellular customer service center later and get it done correctly later.

Step 2: Sign up for the BES service from CITES: $60

https://illinois.edu/fb/auth/111501

You will need a University account number or a personal check. If paying by personal check, you will need to make arrangements to get the personal check to CITES. Computing Services is not able to do this step for you.

Step 3. Get a BES activation key from CITES in your email

Watch your email for a note from CITES Departmental Services that contains your BES activation key. It is a string of letters like 'auogptw'. This key is only active for 36 hours, so do not delete this email and move on to the next step in a timely fashion. CITES generally sends this email within 24 hours but it can take up to 2 business days to get a response.

Step 4: Enter the BES activation key into your Blackberry. There are several ways to access the Enterprise Activation screen, listed below.

The Enterprise Activation icon
If you have BlackBerry Device Software 4.0 or later and the Enterprise Activation icon is visible on your Home screen, click the icon. This will take you directly to the Enterprise Activation screen.

The Setup Wizard icon
If you have BlackBerry Device Software 4.2 or later and the Setup Wizard icon is visible on your Home screen, complete the following steps:
1. On the Home screen, click Setup Wizard.
2. Click Email Setup.
3. Select the I want to use a work email account with a BlackBerry Enterprise Server option and click Next.
4. Select the Yes option and click Next.
Note: If this is the first time running the Setup Wizard on your BlackBerry device, you may be required to enter additional information.

The Options menu
If you have BlackBerry Device Software 4.0 and the Enterprise Activation icon is not visible on your Home screen, complete the following steps:
1. On the Home screen, click Options. 2. Click Enterprise Activation.

The Advanced Options menu
If you have BlackBerry Device Software 4.1 or later, and neither the Enterprise Activation icon nor the Setup Wizard icon are visible on your Home screen, complete the following steps:
1. On the Home screen, click Options. 2. Click Advanced Options. 3. Click Enterprise Activation.

Enter your email as: netid@ad.uiuc.edu
Enter your email password:
Enter the Enterprise Activation Key:

If the phone is able to connect to the server, it will take up to 30 minutes to activate. *Do not use the phone or turn it off during this time.* Once the activation is complete, the phone will return to the home screen.

Frequently Asked Questions:

Q. I can't find the Enterprise Activation setting on my Blackberry!
A. If you've tried all four ways listed above, it's likely that the account was not provisioned for BES access by the cell phone company. Call their customer service line (not the store where you bought it) and have them verify that your account is provisioned for BES. Restart your phone by pulling out the battery and letting it reboot, then check the menus above. The Enterprise Activation setting should appear.

Q. What am I paying more money to CITES for this service? Shouldn't it be free?
A. Using Blackberry with an enterprise email system requires that CITES run a server in the datacenter to handle Blackberry connections. The one-time cost helps pay for the cost of the software, hardware, staff support and other associated IT expenditures. This one time cost will allow you to connect new Blackberries in the future when you upgrade as well.

Q. Why am I paying more money to my cellular company for Blackberry service than I would for other phone data plans?
A. Your cellular company can best answer that question. There are other mobile devices that allow access to email, address book and calendaring such as the iPhone, Android, and Windows Mobile systems that do not cost extra. Blackberries have performed very well for Computing Services staff and anecdotally, other IT professionals on campus. It is designed to work seamlessly with large organizations and some of the benefits include being able to look up people in the campus directory, and some Blackberries are designed to work on other countries cellular networks.

Q. I upgraded/replaced my Blackberry, how do I activate it to the Enterprise Server again?
A. Contact CITES for a new BES activation key. There should be no charge.

You can also download instructions, see attached MS Word document or .pdf file

AttachmentSize
Configuring Blackberry for CITES Exchange Mail and Calendar.docx137.09 KB
Configuring Blackberry for CITES Exchange Mail and Calendar.pdf51.78 KB

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