Administrative Services - e-service, College of Veterinary Medicine at the University of Illinois

University of Illinois at Urbana-Champaign

U of I logoCollege of Veterinary Medicine

excellent service

Our clients deserve to receive nothing less than the best service we can provide.  Participation in the “e-service” philosophy requires that we have the attitude of “stewardship.”  We will take ownership of your problem. We will help you define, examine, develop a plan, provide a solution, and help you sustain a successful resolution of your problem.

In order to fulfill that expectation, we strive to exhibit the following characteristics which are necessary to ensure excellent service
 engage Welcome clients with problems and take ownership of their (your) problem.
 enlighten Prescribe a solution, execute the plan, teach the client skills and transfer knowledge necessary to solve your problem.
 enable Provide a positive result which empowers the client with the ability to self-administer and sustain a solution to your problem.
 encourage Be of support in the future, offering your assistance to ensure that the client experiences long term success.